A: Cougar Creek’s House of Horrors is a premier live-theatre horror attraction based in Surrey, BC. Patrons walk through creepy and horrifying hallways of highly decorated haunted houses while actors and animatronics provide thrills and startles.

A: Yes!! Creepy actors take on all sorts of roles inside our haunts. You’ll enjoy walking through a labyrinth of hallways and rooms as our actors interact with you in fun and horrifying ways.

A: While there are no age restrictions, due to elements of horror and graphic scenes, we recommend the Scary Show for ages 14 and up. Children 13 & under must be accompanied by a person aged 18 years or older.

Horrors Jr on weekends with no actors is considered approppriate for ages 13 and under (although Horrors Jr still contains graphic scenes).

For those that insist on bringing younger children to the scary show, ages 5 and under are free (we highly recommend bringing younger children to Horrors Jr in the daytime instead with no actors!).

For Horrors Jr ages 3 and under are free.

A: Yes, absolutely we do! We have popcorn, hotdogs, candy, tasty drinks and much, much more!

A: Echoes of Abbath, New Year’s Evil, Zycho Zerkus, Sinneraria, and Abomination (our brand new attraction for 2024).

A: A General Admission ticket allows you access to everything – all five haunted houses, stage shows, concessions, and gift shop.

A: For time slots, patrons line up at a particular time. For example, if you choose the 8:30pm time slot, you must be in line between 8:30pm and 9pm. Please note, your assigned time slot is not the time you will enter the haunted houses. It’s merely what time you must start lining up. On busy nights the lineups can be quite lengthy (2 hours or more).

A: On top of our cool-yet-terrifying haunted houses, Cougar Creek’s House of Horrors has a number of other fun things to see and do. There’s a haunted photobooth that sends pics right to your email/ smart phone. There’s a coffin ride where patrons can discover what it’s like to be buried alive. Plus there’s TONS of photo opportunities everywhere. We are made for posting to social media!

A: No! Patrons will go through all 5 houses consecutively (one after the other). No need to line up a second or third time.

A: Tickets are available ONLINE ONLY!! There may be some left-over tickets sold on-site but Cougar Creek has moved to almost a complete online system. Tickets from the box office are generally more expensive. Tickets traditionally sell fast so get them while you can! We accept standard card payments such as Visa, Mastercard, etc.

A: Ticket sales end at the latest posted time on our ticket page or until tickets sell out. In other words, if it says the event is 7pm to 10pm, ticket sales end at 10pm (as long as tickets do not sell out). That means if there are tickets still available, you can purchase them right up until 10pm and still get through all haunted houses. ** PLEASE NOTE: The event does not shut down at 10pm. Ticket sales simply end at the posted time (if tickets are still available) and patrons will still have time to make it through all the haunted houses as long as they are in line before 10pm.

A: Maximum group size to enter the haunts is 8. Groups smaller than 8 will be grouped together with other groups to make a group of 8. If you really, really want to go as only your own group, come with a group of 8 friends or aim for less busy nights. We recommend just showing up and having fun and leave the worrying about groups and group sizes to us!

A: A VIP Speedpass ticket is a premier Speedpass ticket that allows a patron to enter the haunted houses virtually IMMEDIATELY with little to no wait time. Ticket holders in groups less than 8 will be grouped with other patrons to form a group of 8 on busy nights. VIP Speedpass customers also get a free haunt t-shirt, limited edition comic book and other goodies.

A: Speedpass ticket is a premium ticket that allows patrons to skip the main haunted house line-ups and enter the haunted houses with less waiting time, for $20 extra. Speedpass ticket holders in groups less than 8 will be grouped with other patrons to form a group of 8. ** PLEASE NOTE: Speedpass tickets do not allow patrons to immediately enter the haunted houses! Speedpass tickets simply skip the main haunted house line-ups and essentially make for a considerably shorter wait time. On less-busy nights, Speedpass wait times would be expected to be 5 to 10 minutes or less. On busy nights Speedpass wait times could be 20 minutes or more. Compared to the regular line-ups on those nights, the Speedpass line-up will be a much faster option to enter the haunted houses.

A: Yes! Cougar Creek encourages patrons to buy tickets online well in advance. People who wait until the last minute to attend the event on busy nights likely will not be able to get a ticket. The only way to ensure you will get tickets for busy nights is to purchase tickets online well ahead of time.

Some nights you can walk right into the haunted houses without waiting at all and other nights are very full. As we inch closer towards Halloween expect line-ups to get longer and longer. For those who hate long lines, our Speedpass ticket may be a better option.

A: No, visitors walk through all the attractions. You can set your own pace.

A: Of course it’s dark! How much fun would it be if it wasn’t? Groups with younger visitors may ask the ticket taker for a complimentary GLOW STICK. Just keep it visible to the actors and they will ‘tone down’ their acts.

A: It is not a maze. It is a labyrinth-like walk-through of rooms and displays connected by dark hallways. You will not get lost. Our security team (in bright safety green t-shirts) are there to assist you!

A: No. For safety reasons guests are not permitted to wear costumes. 

A: The actors in the main haunted houses will not grab you but there could certainly be incidental contact as actors brush up against you in narrow hallways, etc. Remember that they are moving all over the haunted house all night in tight confines, working extremely hard to provide the best scares and thrills that they can possibly muster. Please respect our actors and staff and PLEASE DO NOT TOUCH THE ACTORS OR SETS!!!

A: Yes! Our haunted houses are indoors. Lines to enter the haunts are also indoors. Please note, umbrellas are not allowed inside the event and must be checked at the door. If the weather is poor, please consider bringing wet-weather clothing (such as a waterproof poncho) instead of an umbrella.

A: No. Due to tight turns and partially impeded pathways the event is not wheelchair accessible.

A: We may use fog machines. They produce a very minimal amount of fog and should not affect anyone.

A: Yes, we do use strobe lights.

A: Yes, we use fake blood, oil, grease and grime as well as other stage prop materials to get the most authentic looking haunt that we can. These materials can sometimes mark or stain clothing so Cougar Creek’s House of Horrors advises against wearing light-coloured clothing or highly valued attire.

A: This event is not recommended for visitors who are pregnant, have heart conditions or are in general poor health. You take your own risks when entering the event with any of the aformentioned conditions.

A: No. A new ticket is required for each trip through the haunted houses.

A: Yes. We have a team of uniformed (bright green shirts) and non-uniformed personnel on site 24 hours a day. This is a fun event and we seldom have problems, but we are prepared.

A: This is a fun event and we do not allow any contact with our actors or sets, foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. Large, rambunctious groups will be broken up and may be escorted through by security personnel.

A: Smoking/ vaping is not permitted anywhere on the property.

A: No, photography or video is not allowed inside the actual haunted houses. However, photos/ video are permitted outside, in the waiting line and in the attraction/ concession area.

A: We do not allow food or beverages, costumes, umbrellas, backpacks or flashlights.

A: Yes, we have Porta-potties.

A: YOU BET YOUR LIFE IT IS!!! But keep in mind what one person finds scary, another person does not. Based on our reviews we believe we have the scariest haunt in the province and maybe the entire country!

A: Hahahaha! Our scare team has worked hard to make this event SCARY! It is a SCARY event! We aim to SCARE you!! If we scare you to the point that you have to exit, it’s like a pat on the back for us. So the answer is… NO REFUNDS!

A: Yes, ticket prices increase by $5 for same-day purchases. So purchase your tickets in advance!