Question 1

What is Cougar Creek's House of Horrors?

Accepted Answer

Cougar Creek's House of Horrors stands as British Columbia’s ultimate haunted destination. This full-scale Halloween experience features multiple world-class haunted houses, complete with highly immersive sets and professional scare-actors dedicated to providing genuine thrills.
Beyond the spine-chilling attractions, the venue offers a complete evening out, including:

Live Entertainment: Dandy of The Dead on stage most nights!
Dining & Refreshments: On-site food and drink options.
Retail: A themed gift shop to commemorate your visit.

Whether you are a veteran horror fan or looking for your first fright, Cougar Creek delivers an unforgettable atmosphere where fear truly comes to life. We're open on select nights throughout the fall season.

Question 2

Where is Cougar Creek's House of Horrors located?

Accepted Answer

Cougar Creek's House of Horrors is located at 12530 72 Ave, Surrey, BC V3W 2M6 (next door to Kwantlen University and just down the street from Strawberry Hills cinemas)

Question 3

Is there new stuff every year?

Accepted Answer

Yes, absolutely! Experience ASTROPARASITIX one of newer smaller houses for 2026! Cougar Creek's House of Horrors prides itself on constantly improving and adding new elements to ensure it is never the same from one year to the next. The Scare Team is always working to enhance the experience by adding new characters, costumes, animatronics, and sound effects inside the haunted houses. Stage performers are often different nightly and common areas get constant redesigns. There's always something new to see and experience every year!

Question 4

Are the haunted houses scary?

Accepted Answer

Yes! These are intense, high-production haunted attractions designed to scare and thrill. That said, our guests often say the adrenaline rush is more fun than fear.

Question 5

How long does the entire experience take?

Accepted Answer

Most guests spend 70 minutes to 2 hours at the event, which includes access to all five haunted houses, food, nightly stage shows, photo opportunities, and the gift boutique. Additionally, using Speedpass or VIP options can reduce wait times by 70–95 percent.

Question 6

Are there actors inside?

Accepted Answer

Yes!! Creepy actors take on all sorts of roles inside our haunts. You'll enjoy walking through a labyrinth of hallways and rooms as our actors interact with you in fun and horrifying ways. Please don't touch our hardworking actors!

Question 7

Is the event for all ages?

Accepted Answer

While there are no age restrictions, due to elements of horror and graphic scenes, we recommend the Scary Show for ages 14 and up. Children 13 and under must be accompanied by a person aged 18 years or older.Horrors Jr. on weekends with no actors is considered appropriate for ages 13 and under (although Horrors Jr. still contains graphic scenes and many children find it plenty scary). For those that insist on bringing younger children to the scary show, ages 5 and under are free (we highly recommend bringing younger children to Horrors Jr. in the daytime instead with no actors!). For Horrors Jr., ages 3 and under are free.

Question 8

Is there a concession with drinks and treats?

Accepted Answer

Yes! Cougar Creek's House of Horrors has an on-site concession area that offers a selection of drinks and treats for guests to enjoy. It’s a great place to grab a snack or beverage while you take a break from the haunts or wait for your group.

Question 9

What are the names of the haunted houses?

Accepted Answer

The haunted houses at Cougar Creek's House of Horrors are:Abomination (rural texas terrifying barnyard vibes)New Year's Evil (a New Year's eve party gone HORRIFICALLY wrong)Echoes of Abbath (dark fantasy evil vibes)Astroparasitix (space horror vibes)Sinneraria (dark dark zombie biohazard)

Question 10

What is the max group size? Will I be grouped with other people?

Accepted Answer

Usually maximum groups size is 8 people; however, to ensure the best experience and flow through the haunt, group sizes are managed by staff. You will generally be grouped with your own party, but because it is a walk-through attraction, your group may be combined with others if necessary to maintain consistent spacing and flow throughout the houses.

Question 11

Are the lineups very long?

Accepted Answer

Lineups at Cougar Creek's House of Horrors can indeed become quite long on peak nights, particularly as the season progresses toward Halloween.

Peak Demand: Evenings closer to October 31st are historically the busiest, which can lead to significant wait times for those with standard general admission tickets.
Efficiency: To help manage the volume, the venue offers Speedpass and VIP Speedpass options, which are specifically designed to significantly reduce your wait time compared to the standard general admission line.
Planning: Purchasing your tickets online in advance is the best way to secure your entry, but you should still be prepared for potential wait times unless you choose an expedited entry option such as Speedpass or VIP

Question 12

Is it dark?

Accepted Answer

Yes, the haunted houses at Cougar Creek's House of Horrors are designed to be quite dark to heighten the sense of fear and suspense. The environment uses low lighting, shadows, and sometimes complete darkness—especially during specialized events like "Whisper Night"—to make the experience more intense and immersive.

Question 13

Is it a ride?

Accepted Answer

No, Cougar Creek's House of Horrors is not a ride. It is a walk-through haunted attraction where you navigate through five different houses on foot, setting your own pace.

Question 14

What other attractions are there at your event?

Accepted Answer

Beyond the five main haunted houses, Cougar Creek's House of Horrors features several other elements designed to round out your experience:
Nightly Stage Shows: The event hosts live entertainment on stage, most nights featuring the incredible Dandy of the Dead, providing a break from the haunts and adding to the festive atmosphere.
Concession Area: There is a dedicated area where you can purchase drinks and treats to enjoy while you take a breather or wait for your group.
Photo Opportunities: There are various themed spots throughout the grounds perfect for taking memorable photos of your night.
Boutique: The event features an on-site gift boutique where you can browse and purchase event-themed merchandise.

Question 15

Is it a maze? Can I get lost?

Accepted Answer

The experience at Cougar Creek's House of Horrors is designed as a structured walk-through tour rather than a free-roaming maze. While the layout includes a labyrinth of hallways and rooms intended to be disorienting, you are guided through the path sequentially. Because the experience is managed by staff, you will not get lost; you will simply move from one room to the next until you reach the end of the attraction.

Question 16

Can we wear costumes inside?

Accepted Answer

No, customers cannot wear costumes inside. This is for the safety of our actors and patrons. Other garment rules include:No Masks or Costume Weapons: Please do not wear masks or bring any costume props that could be mistaken for weapons.Footwear: Footwear should be comfortable enough to walk around in for an extended period of time. NO HIGH HEELS!Mobility: Keep in mind that you will be walking through a haunted attraction, so choose an outfit that allows for easy movement but isn't so loose it poses a tripping or snagging hazard. Also we use stage props such as fake blood, so wearing your $1000 ball gown is not recommended due to these materials occasionally marking or staining clothing.

Question 17

Are the creepy actors going to touch you?

Accepted Answer

The actors at Cougar Creek's House of Horrors Click are instructed not to touch guests, do understand that they're working hard to entertain you in confined spaces and incidental contact may occur. While they may get very close to you to enhance the scares, they maintain a "no-touch" policy throughout the entire attraction.

Question 18

Are the attractions open if it rains?

Accepted Answer

Yes, Cougar Creek's House of Horrors remains open during rainy weather. Because the majority of the attraction experience takes place inside the haunted houses, the event is able to proceed regardless of rain. However, since some parts of the queuing and common areas are outdoors, it is recommended to dress appropriately for the weather if rain is in the forecast.

Question 19

Is the event wheelchair accessible?

Accepted Answer

Yes, the venue is designed to be wheelchair accessible, allowing guests to navigate the space and enjoy the attractions. While the paths through the haunted houses may include tight turns and uneven terrain typical of such environments, the layout accommodates wheelchairs. In certain areas staff may assist folks in wheelchairs to circumvent tougher terrain. If you have specific concerns or require assistance during your visit, it is recommended to speak with the on-site staff, who are prepared to help ensure you have a comfortable and safe experience.

Question 20

Are there a lot of hazy fog effects?

Accepted Answer

Yes, the haunted attraction uses theatrical fog and haze throughout the houses to create atmosphere and reduce visibility. This is a standard element of the environment, so guests who are sensitive to fog or haze should be aware that it will be present during the experience.

Question 21

Are there strobe lights?

Accepted Answer

Yes, strobe lights are used throughout the various haunted houses as part of the theatrical effects to disorient and heighten the intensity of the experience. Guests who are sensitive to flashing lights or have conditions that can be triggered by them should take this into consideration before entering.

Question 22

Do you use fake blood and other stage prop materials?

Accepted Answer

Yes, the event utilizes a variety of realistic stage props and materials to create a truly immersive horror environment. You can expect to see fake blood, specialized lighting effects, and high-quality theatrical sets throughout the houses to enhance the intensity of the experience.

Question 23

Can I go in if I'm pregnant?

Accepted Answer

The haunted attraction is not recommended for pregnant women. The environment is dark, includes uneven terrain, utilizes intense strobe lights, features startling jump scares, and incorporates loud, unpredictable noises—all of which could pose a risk or cause unnecessary physical stress during pregnancy. For your safety and comfort, it is advised to avoid participating in our haunted experience.

Question 24

Do your attractions have security?

Accepted Answer

Yes, the event employs on-site security personnel to ensure the safety and well-being of all guests, staff, and actors. They are present throughout the venue to monitor the grounds, assist with crowd management, and respond to any issues that may arise during operating hours. Metal detectors and bag searches are used for safety purposes. PLEASE NOTE: We video record all patrons in all areas of this event for the safety of our staff and other patrons. Video is live-monitored.

Question 25

Can we be removed from the event for any reason?

Accepted Answer

Yes, you can be removed from the event for a variety of reasons. The venue maintains a strict policy to ensure the safety and enjoyment of all guests, actors, and staff. You may be asked to leave without a refund for behaviors such as:

·       Touching Actors: Attempting to touch, harass, or provoke the performers in any way.
·       Destructive Behavior: Damaging props, sets, or facility property.
·       Intoxication: Displaying signs of being under the influence of drugs or alcohol.
·       Disruptive Conduct: Engaging in fighting, using offensive language, or harassing other guests.
·       Violating Rules: Failing to follow instructions provided by event staff or security personnel.

The staff prioritizes maintaining a secure and professional environment for everyone, and non-compliance with these standards will result in immediate removal from the premises with no refund.

Question 26

Is smoking/ vaping allowed?

Accepted Answer

No, smoking and vaping are not permitted inside the haunted attraction or in any of the queuing and common areas or on the property. This policy is in place to ensure a comfortable and safe environment for all guests, staff, and performers, and to prevent any interference with the theatrical effects like the fog and haze used throughout the event.

Question 27

Can we take photos/ videos inside the haunted house?

Accepted Answer

No, taking photos or recording videos inside the haunted houses is not permitted HOWEVER we have incorporated a night where you can do so on Oct 11th for the 9pm timeslot. The NO PHOTO/VIDEO policy is in place for several reasons:Safety: Flash photography can be extremely disorienting to both guests and the actors, increasing the risk of accidents or injuries, especially in dark, uneven environments.Immersion: The use of cameras and phones can break the immersive experience for other guests who are trying to enjoy the atmosphere.
While you are welcome to take photos in designated outdoor photo opportunity areas throughout the grounds, please keep your recording devices put away once you enter the haunted houses.

Question 28

What can't we bring with us inside the haunted houses?

Accepted Answer

To ensure the safety of all guests, actors, and staff, as well as to protect the sets and props, you are prohibited from bringing the following items inside the haunted houses:·       Weapons or Look-alikes: Anything that could be mistaken for a weapon, including props that look like knives, guns, or other dangerous objects.·       Masks/ Costumes: No masks that obscure your face and no costumes·       Cameras and Recording Devices: Professional cameras, selfie sticks, or tripods are prohibited, and video recording is generally not allowed inside.·       Food and Beverages: No outside food or drinks are allowed at this event.·       Large Bags or Backpacks: It is recommended to leave large items in your vehicle or at home. Large bags, backpacks etc must be left outside the haunt. We are not responsible for lost or damaged items left on site while you travel through the attraction. Smaller purses are fine.·       Flashlights or Laser Pointers: These can interfere with the carefully controlled lighting effects and are not permitted.If you are unsure about a specific item, it is best to leave it in your vehicle before entering the event. You are responsible for lost or damaged items that you bring to this event.

Question 29

Are there washrooms on site?

Accepted Answer

Yes, there are portable washrooms available on-site for guests to use during their visit. While they are provided, it is always a good idea to plan accordingly during peak times, as lines can sometimes form.

Question 30

If it's too scary and I can't make it through, can I have a refund?

Accepted Answer

No, refunds are not provided if you choose to leave the attraction early because it is too scary. Once a ticket has been used for entry, the cost is non-refundable, regardless of whether you complete the entire experience or decide to exit prematurely.

Frequently asked questions