There are no refunds or exchanges – all sales are final.

Cougar Creek’s House of Horrors reserves the right to refuse admission to anyone.

Prices and operating schedule are subject to change without notice. All attractions are subject to temporary maintenance, safety or inclement weather shutdowns. In the event of an earthquake, fire, power outage, flood, terrorist attack, bomb threat, a violent stand up/heist, or any type of false alarm that causes Cougar Creek’s House of Horrors to shut down, Cougar Creek’s House of Horrors is not responsible for issuing a refund to ticket holders. These policies are not comprehensive, and are subject to change without notice.

No. There are no refunds under any circumstances. if you fail to use your tickets you will still be charged.