TICKETS ARE NOT REFUNDABLE AND MUST BE USED FOR THE DATE THEY ARE PURCHASED.

The attractions of Cougar Creek’s House of Horrors are intense theatrical experiences. You will experience loud noises, bright lights, dark spaces, strobe lights and fog machines as well as damp or wet conditions and a physically demanding environment with possible uneven terrain.

We advise that you do not enter if you are pregnant, have problems with claustrophobia, have heart, back or neck conditions, are prone to seizures, have respiratory problems or any other physical or mental limitation that will impair your ability to experience these attractions.

Visitors to Cougar Creek’s House of Horrors understand that there is an inherent risk in entering the haunted attractions. In consideration and acceptance of admission to Cougar Creek’s House of Horrors, visitors agree to release the operator, its parent company, affiliates, officers, directors, employees and land owner from any liability for harm, injury, death or expense that may arise directly or indirectly from visiting Cougar Creek’s House of Horrors.

TOUCH OF FEAR PARTICIPANTS: On Touch of Fear nights, actors will perform light pushing, shaking, touching etc towards patrons to enhance the terror experience. All Touch of Fear participants agree to hold Cougar Creek’s House of Horrors free from liability due to the enhanced touch experience of Touch of Fear. By attending a ‘Touch of Fear’ event, you consent to light physical interaction and waive all liability associated with this experience. These nights are clearly marked during ticket selection. Patrons 17 and under must have an extra waiver signed by a parent at the door to enjoy the Touch of Fear experience.

BUS OF TERROR PARTICIPANTS: By purchasing or using a Bus of Terror ticket, the ticket holder acknowledges and agrees that all transportation to and from Cougar Creek’s House of Horrors is provided by an independent third-party company. Cougar Creek’s House of Horrors, its owners, affiliates, and staff are not responsible for any injury, death, accident, delay, property loss, or other harm that may occur while boarding, traveling on, or exiting the bus. All passengers voluntarily assume all risks associated with transportation to and from the event and agree to hold Cougar Creek’s House of Horrors completely harmless from any liability related to transportation services, including but not limited to motor vehicle accidents, negligent operation, or delays.

ENTER THIS ATTRACTION AT YOUR OWN RISK

NO REFUNDS WILL BE GIVEN UNDER ANY CIRCUMSTANCE INCLUDING EMERGENCIES

Failure to follow these rules will result in removal without refund:

• No physical contact with actors, staff, props, or other guests
• No touching or damaging scenic elements
• No smoking or vaping indoors (smoking is allowed only in designated areas)
• No weapons, illegal drugs, alcohol, or intoxicated guests
• No photography or video inside the haunted attractions
• No external light sources including flashlights, phone lights, or glow items
• No running, roughhousing, or disruptive behavior
• No high heels or open-toed shoes; proper footwear is required
• Remove all dangling jewelry before entering
• Verbal or physical harassment of staff or other guests will result in immediate removal and possible law enforcement involvement

Enter at your own risk.

Our attractions are not recommended for children under the age of 14. Children 13 and under must be accompanied by someone 18 years of age or older at all times.

Cougar Creek’s House of Horrors is not responsible for lost, stolen, or damaged items. Do not bring valuables. Do not remove your phone or personal belongings during the attractions. Do not leave valuables in your car.

By entering Cougar Creek’s House of Horrors, you consent to being photographed, filmed, and recorded for any purpose, including marketing, promotion, security, or legal documentation.

All photography, video, and related media captured by Cougar Creek’s House of Horrors or its affiliates are the exclusive property of Cougar Creek’s House of Horrors and may be used without compensation in perpetuity.

These Terms of Use (including without limitation the validity, construction, and performance of duties related to the Terms of Use) are governed by and construed in accordance with the laws of Canada and the laws of the Province of British Columbia without giving effect to any principles of conflicts of laws.

Prices and operating schedule are subject to change without notice. All attractions are subject to temporary maintenance, safety or inclement weather shutdowns. In the event of an earthquake, fire, power outage, flood, terrorist attack, bomb threat, a violent stand up/heist, or any type of false alarm that causes Cougar Creek’s House of Horrors to shut down, Cougar Creek’s House of Horrors is not responsible for issuing a refund to ticket holders. These rules & policies are not comprehensive, and are subject to change without notice. The attraction may have numerous additional rules and procedures applicable to guests which, if not followed, may subject the guest to ejection without refund. All media, images, videos, and content of this website are an asset of Cougar Creek’s House of Horrors. Copyright 2025

Cougar Creek’s House of Horrors may take and use images & video of all guests. Cougar Creek’s House of Horrors at all times reserves the right to videotape patrons, and take still images, and to utilize those images and videos for any reason, including marketing, advertising, promotion, on social media, live streaming on the Internet, for safety and security, for documentation as evidence in a legal or criminal matter or other investigation, for news reporting, and otherwise in an unrestricted manner for legitimate purposes. All property ownership of such materials, and copyright in and to all such materials, shall belong exclusively to Cougar Creek’s House of Horrors in perpetuity, without any compensation or other consideration to any guest or other person in, on or around the Cougar Creek’s House of Horrors property, or parking lot.

You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g., cart reminders) from Cougar Creek’s House of Horrors, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.

Message frequency will vary. Cougar Creek’s House of Horrors reserves the right to alter the frequency of messages sent at any time, increasing or decreasing the total number of messages. Cougar Creek’s House of Horrors also reserves the right to change the short code or phone number from which messages are sent and will notify you when such changes occur.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Cougar Creek’s House of Horrors, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

By opting in, you also agree to Cougar Creek’s House of Horrors’s Terms of Use and Privacy Policy.

Cancellation

Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT, you will receive one additional message confirming your request has been processed. You acknowledge that our text message platform may not recognize unsubscribe requests that do not include these specific keywords and agree that Cougar Creek’s House of Horrors and its service providers will not be liable for failing to honor such requests. If you unsubscribe from one text message program, you may still receive messages from other Cougar Creek’s House of Horrors programs until you separately unsubscribe from those.

Help

Text the keyword HELP to our shortcode for customer care contact information.

Customer Care

If you experience any issues, please visit https://support.attentivemobile.com/help/ to submit a support request or email support@attentivemobile.com.

Contact

This message program is a service of Cougar Creek’s House of Horrors, located at 12530 72nd Ave, Surrey, BC V3W 2M6, Canada.