Cougar Creek’s House of Horrors reserves the right to refuse admission to anyone. You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, special effects, and overall physically demanding environments. You should NOT enter this haunted house if you suffer from asthma, heart conditions, physical ailments, respiratory or any type of medical problem, claustrophobia, any mental illness, are prone to seizure, or are pregnant.

Do not enter the attractions if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitations. Do not enter the attractions if you are taking any type of medication or using drugs of any type. You will not be admitted if any of these conditions are notified to our staff.

Cougar Creek’s House of Horrors is not responsible for lost or stolen items. Do not take your phone out of your pocket. Leave all valuables at home.

Visitors to Cougar Creek’s House of Horrors understand that there is an inherent risk in entering the haunted attractions. In consideration and acceptance of admission to Cougar Creek’s House of Horrors visitors agree to release the operator, its parent company, affiliates, officers, directors, employees and land owner from any liability for harm, injury, death or expense that may arise directly or indirectly from visiting Cougar Creek’s House of Horrors.

Enter at your own risk. You must be extremely vigilant. By entering, you voluntarily assume the risk of personal injury or death.

We respect your right to privacy and understand your desire to safeguard your personal information. As part of this Online ticketing process, we collect information about you, such as your name, address, and credit card information. Only the information that you provide is collected, no other. We may have links to other sites; please note that we do not control the privacy practices of other sites we may link to, and their policy may differ from ours.

While making your purchase, all your information is encrypted so that private information stays private. Also, we use an encrypted connection to transmit your payment information to our credit card processors.

We do not use “permanent” cookies; only “session” cookies. Session cookies do not contain any personal information. They only exist while your web browser is open, and are used to maintain your connection to our web servers.

Your information is stored in a secured database on servers housed in a secured data center. Firewalls, virus protection, physical security and other security technologies are all in place to protect our databases and your information.

We take extra precautions with credit card information. We require CVV (Card Verification Value) numbers to be entered with credit card numbers to prevent fraud. We do not store all of the credit card information you provide, e.g. we do not store your CVV number. We encrypt credit card numbers; we never store credit card numbers in plain text. Also, we never display a complete credit card number on any of our reports or pages; not even for our own employees.

We do not solicit information from children.

Your Online ticket purchase requires users to register and/or input certain personal information. We limit the requested information to that information which is reasonably required to process the transaction and identify you apart from other customers.

We never provide credit card information to anyone other than our credit card processors, and then only for the purpose of collecting payment.

We use your email address to send you a confirmation of your purchase. That confirmation email does not include your complete credit card number.

If we have trouble processing an order, or you need assistance, we use private information such as your email address or phone number to contact you. We may also use this information to notify you of event cancellations or changes.

We never sell, swap, trade or rent private information to anyone, except as described above.

Do not smoke, run, eat, drink, touch the actors, customers, or props. Take off all jewelry before entering. No high-heels are permitted. You must wear close-toed shoes at all times. No video or flash photography may be used inside the haunted houses. Sources of light not provided by Cougar Creek’s House of Horrors are prohibited, included phone lights and non-permitted flashlights. You will not be admitted and asked to leave promptly if rules are not followed.

Cougar Creek’s House of Horrors may take and use images & video of all guests. Cougar Creek’s House of Horrors at all times reserves the right to videotape patrons, and take still images, and to utilize those images and videos for any reason, including marketing, advertising, promotion, on social media, live streaming on the Internet, for safety and security, for documentation as evidence in a legal or criminal matter or other investigation, for news reporting, and otherwise in an unrestricted manner for legitimate purposes. All property ownership of such materials, and copyright in and to all such materials, shall belong exclusively to Cougar Creek’s House of Horrors in perpetuity, without any compensation or other consideration to any guest or other person in, on or around the Cougar Creek’s House of Horrors property or parking lot.

1. • Prices and operating schedule are subject to change without notice.
   • All attractions are subject to temporary maintenance, safety or inclement weather shutdowns.
   • In the event of an earthquake, fire, power outage, flood, terrorist attack, bomb threat, a violent stand up/heist, or any type of false alarm that causes Cougar Creek’s House of Horrors to shut down, Cougar Creek’s House of Horrors is not responsible for issuing a refund to ticket holders.
   • Cougar Creek’s House of Horrors is not responsible for issuing refunds should the event close down as required by the state or county due to the COVID-19 pandemic.
   • These park rules & policies are not comprehensive, and are subject to change without notice. The park may have numerous additional rules and procedures applicable to guests which, if not followed, may subject the guest to ejection without refund.

   All media, images, videos, and content of this website are copyright 2024. Blog.

You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g., cart reminders) from Cougar Creek’s House of Horrors, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.

Message frequency will vary. Cougar Creek’s House of Horrors reserves the right to alter the frequency of messages sent at any time, increasing or decreasing the total number of messages. Cougar Creek’s House of Horrors also reserves the right to change the short code or phone number from which messages are sent and will notify you when such changes occur.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Cougar Creek’s House of Horrors, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

By opting in, you also agree to Cougar Creek’s House of Horrors’ Terms of Use and Privacy Policy.

We are able to deliver messages to the following mobile phone carriers:
Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile.
Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Cancellation

Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT, you will receive one additional message confirming your request has been processed. You acknowledge that our text message platform may not recognize unsubscribe requests that do not include these specific keywords and agree that Cougar Creek’s House of Horrors and its service providers will not be liable for failing to honor such requests. If you unsubscribe from one text message program, you may still receive messages from other Cougar Creek’s House of Horrors programs until you separately unsubscribe from those.

Help

Text the keyword HELP to our shortcode for customer care contact information.

Customer Care

If you experience any issues, please visit https://support.attentivemobile.com/help/ to submit a support request or email support@attentivemobile.com.

Contact

This message program is a service of Cougar Creek’s House of Horrors, located at 12530 72 Ave, Surrey, BC V3W 2M6, Canada.

Dispute Resolution

General

To resolve disputes between you and Cougar Creek’s House of Horrors in the most expedient and cost-effective manner, both parties agree that any dispute arising from or related to these messaging terms and conditions (“Messaging Terms”) or your receipt of text messages from Cougar Creek’s House of Horrors or its service providers will be resolved through binding arbitration. Arbitration is less formal than a court lawsuit, using a neutral arbitrator instead of a judge or jury, with potentially more limited discovery. Arbitrators may award the same damages and relief as courts. By agreeing to these Messaging Terms, you and Cougar Creek’s House of Horrors waive the right to a jury trial or class action. The Federal Arbitration Act governs this agreement.

Exceptions

This arbitration agreement does not prevent either party from:

1. Filing individual claims in small claims court.
2. Pursuing enforcement actions through applicable agencies.
3. Seeking injunctive relief from a court of competent jurisdiction.
4. Filing claims in court for intellectual property infringement.

Arbitration Process

Arbitration between you and Cougar Creek’s House of Horrors will follow the rules of the American Arbitration Association (AAA) under its Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (“AAA Rules”), as modified by these Messaging Terms. Details are available at www.adr.org or by calling 1-800-778-7879. The arbitrator will have exclusive authority to resolve disputes regarding these terms.

Notice & Process

To initiate arbitration, the party seeking arbitration must send a written Notice of Dispute to the other party. Notices to Cougar Creek’s House of Horrors should be addressed to: 12530 72 Ave, Surrey, BC V3W 2M6, Canada, Attn: Chief Executive Officer. The Notice must describe the claim and the relief sought. If the dispute cannot be resolved within 30 days of receiving the Notice, either party may commence arbitration.

Fees

Cougar Creek’s House of Horrors will reimburse filing fees for claims under $15,000 unless deemed frivolous or improper under Rule 11(b) of the Federal Rules of Civil Procedure. Arbitration outcomes and information exchanged remain confidential.

No Class Actions

Both parties agree only to bring claims in individual capacities, not as part of a class or collective action.

Modifications

Future changes to this arbitration agreement will not affect previous disputes unless you reject the modification by providing written notice within 30 days of the change.

Enforceability

If any part of this arbitration agreement is deemed unenforceable, the remaining terms will remain in effect.